Host Patricia Crocker speaks with Dan Feliciano (L), candidate for Vermont Governor, on one of the major issues he will be addressing, healthcare. Sponsored by Green Mountain Patriots. greenmountainpatriots.org
Dan Feliciano has spent his career at the crossroads of finance, operations, and technology–teaching, coaching & mentoring clients in strategy, finance, and operations. A graduate of Virginia Commonwealth University, he has worked for the Medical College of Virginia, Cigna Healthcare, Aetna, and GE Healthcare IT. Dan has a broad and extensive background in healthcare from provider, to payer, to healthcare IT. He has successfully led numerous turnarounds and strategic initiatives ranging from the creation of new solutions to automate financial, healthcare, and ecommerce transactions. Additionally, he has led the development of integrated dynamic portals (to track and pay claims), implementation of Business Process Management systems and the redesign of service center’s yielding millions of dollars in benefits. At a national insurance company, Dan redesigned a service center using a combination of process redesign, process improvement, and technology to improve productivity and quality by more than 20%. At a national healthcare insurer, he led the development of the straight thru processing system to auto adjudicate claims and data to improve decision making, reduce errors and reduce costs and redesigned, in less than three months, a Service Call Center saving $2.65M, after one time charge adjustments.
At another healthcare insurer, Dan was responsible for utilization management and reporting. In this role, he improved utilization, disease management modeling, financial reserving, costs and outcomes.
